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Li River Cruise Comfirmation

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Dear passenger(s),

 

Congratulations! Your payment has been made successfully. Thank you for choosing Li River Cruise.

 

How to get free pick-up service?
We need pick up many tourist from many different hotels starting from south of the city to the north, hence it very hard to give you an exact time of arrival of your hotel. For faster and efficient service, we prefer you to wait in your hotel lobby. But we can tell you estimated time of our bus can arrive at your hotel according to the day’s different pick-up locations.
Please use your room phone or cellphone to call (+86) 151 773 084 88. Tell us your payment email, type of cruise, full name, passport number and hotel information. If your booking has more than one passenger, all of the passengers’ full names and passport numbers are needed. Please do not send us those information by email.
The number is also a Whatsapp number and Wechat number. You may contact us by Whatsapp or Wechat message. We suggest you to give us your hotel information by taking a picture of their business card or website and sending us via Whatsapp/Wechat so that we can have its name and address in Chinese. Whatsapp is not working properly in Mainland China sometimes. We suggest you to use Wechat. If you don’t get a reply on Whatsapp/Wechat please call us with regular phone.
 
If you arrive by flight or train on your cruise day please call us one day earlier to confirm your arrival time and we can pick you up at only Guilin (South) Train Station(NOT Guilin North or West train station).
* Guilin North/West Train Station and Four Points by Sheraton Lingui are beyond our free pick-up area. If you arrive there in the morning you need to catch a taxi to Guilin Sheraton Hotel(about 30mins) where we can pick you up for free.
 
The calling or Whatsapp/Wechat messaging time is from 1PM to 10PM one day earlier of your cruise day(we won’t print out the passenger list until one day earlier thus please do not contact us too early). If it is not convenient for you to contact us during those hours you can also contact us a few hours earlier.

 

Should you have any questions please feel free to contact us.

 

Yours faithfully,

Li River Cruise Company

Customer service email: info@lirivercruise.net

Phone number(Chinese & English): (+86) 151 773 084 88